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Authenticity of customer reviews

Your opinion matters to us! This is how we ensure that you recive trustworthy and genuie reviews.

Principles and Transparency

As a general rule, all users of our website may submit reviews of our products – regardless of whether they have made a purchase directly from us or not.

To increase transparency, we label reviews from individuals who have actually purchased the respective product through our shop.

The “Verified purchase” label

Verified reviews are from customers whose purchase we have been able to verify and confirm in our system.

Verification is carried out by matching the review with an existing order in our system (e.g. order number, customer number). The review is only labelled with the “Verified purchase” label if a match is confirmed

Verification of all reviews

Reviews without verification are still permitted; however, they are checked for any conspicuous or unlawful content (e.g. insults, spam or violations of the law) prior to publication.

We reserve the right to remove non-compliant reviews.